Once your AI assistant is connected (see MCP setup), you can manage your balance and spending limits without leaving the conversation.
Check your balance and transactions
Your Giftronaut balance is what's available to fund gift card orders. Ask your assistant to check it anytime. It shows two numbers: your available balance, ready to spend now, and your pending balance, from an ACH request that hasn't been approved yet.
You can also pull a transaction history for any date range. Every charge, refund, and reward shows up with its amount and date.
Example prompts
- What's my current balance?
- Show me all transactions between June 1 and June 30.
Add funds by ACH bank transfer
When your balance runs low, request more funds by ACH bank transfer without logging into the portal. Your assistant will ask for your company's legal name, EIN, phone number, and billing address. The minimum request is $100.
Submitting a request doesn't move money immediately. It is reviewed by our operations team. You will get a funding number right away so you can track it while it's pending.
Example prompt
- Add $2,000 to my balance via ACH for [Company Name], EIN 12-3456789.
Important: ACH top-ups typically take 1–3 business days. Funds will not be available until the ACH payment is posted and approved.
Note: Credit card top-ups are not available through your AI assistant yet. They require an extra security check that only works in the portal (Account Balance → ADD FUNDS+ → Credit Card).
Cancel a pending top-up
Made a mistake on an amount or billing detail? You can cancel an ACH request while it's still pending review. You'll need the funding number you were given when you submitted it.
Once approved or rejected, the request is final and cannot be cancelled.
Example prompt
- Cancel my pending top-up request [funding number].
Request a higher spending limit
Every account has a daily and monthly limit on gift card spending via API/MCP. This is a safeguard, separate from your available balance. New accounts start with a default of $1,000/day and $10,000/month.
Planning something bigger, like a large campaign or a busier season? Ask your assistant to request an increase. You'll need to state your current limit as part of the request, since we check it against our records. If you've already had an increase approved, use that number instead of the default.
Example prompt
- I'd like to raise my daily limit from $1,000 to $2,500, and my monthly limit from $10,000 to $25,000.
Requests are reviewed manually, typically within 1–2 business days. The new limit isn't active until it is approved.
FAQs
Is adding funds instant?
No — ACH top-ups typically take 1–3 business days.
Can I add funds by credit card through my AI assistant?
Not yet — that requires the portal.
Can I see my funding history?
Yes — ask your assistant to show your balance activity for a specific date range.
What happens if an order would exceed my limit or balance?
Your assistant will tell you why the order can't go through. It can help you request more funds or a higher limit.
Need help?
If something isn't working or you have questions, contact us at support@giftronaut.com.