How to place a one-time order

Place a one-time order for immediate or scheduled delivery on a specific date.

Before you begin

• Your account must be pre-funded.

• If you plan to use personalization tokens (first/last name), you must provide those fields when adding recipients.

Step 1: Gift card design & amount

1. In your dashboard, select Place an Order → One-Time Order.
2. Choose between a Giftronaut Choice Card or a Branded Gift Card.
   • Giftronaut Choice Card: The recipient chooses their preferred brand in their local currency at redemption.

     • You can choose from the designs we have available, design with AI, or upload your own custom image. 

     • You can customize which gift card brands appear on your recipient’s shopping page directly in Step 1. Use the category bar to filter by brand category, or click Advanced Catalog Filters to select specific countries and brands. Settings are saved per order — your recipient will only see brands from your configured catalog.

   • Branded Gift Card: You select a specific brand and currency in advance. Choose the country from the dropdown.

     • If your desired country is not shown, use the in-app chat (bottom-left) or email support@giftronaut.com to request enablement.

3. Enter the reward amount you’d like to send to your recipients.
   • If you need different amounts per recipient, you can enable this when you add your recipients. 

Step 2: Email template

1. Choose a pre-made template or create a new one.

2. Add a subject line and message body.

   • Optional: insert personalization tokens for an added touch! Please ensure those fields are provided when you add recipients.

     

      

3. Enter the Sender Name and the Email Display Name (Settings → My Account → Company Info)

   • Sender Name is what will appear within the email template.

   • Email Display Name is what your recipients will see in their email inbox.

4. Attach a file (optional): PDF, JPEG, JPG, or PNG; max 5 MB.

5. Preview: send a test email to yourself or teammates.

• Test email limitations

  • File attachments are not included in test emails.

  • The gift card in the test email is a sample and cannot be redeemed.

Step 3: Add recipients

When adding recipients, you have two options:

1. Single entry: 

   Perfect for sending to a small number of recipients, you can manually enter their information one by one.
   
   

2. Upload a spreadsheet:

   Ideal for managing bulk orders, this option allows you to efficiently input large lists of recipients and assign different reward amounts for each individual.
   
   

3. Click Edit to make any changes to the recipient details.

Step 4: Schedule & send

1. Choose Send now or Schedule for a specific date/time.
2. Review your order summary (card type, amount(s), template, recipients).
3. Click Send, then Confirm.

For a visual walkthrough, check our tutorial.

Step 5: Tracking & confirmations

• You can view all of your orders in Order Management under Order History with real-time status.

Giftronaut Refund Option 

This option allows to to reclaim 70% of unredeemed gift card values for future use. This shortens the expiration window from 180 days to 30 days, giving you more flexibility and optimizing your rewards budget.

Tips & troubleshooting

• Country not available (branded cards): Some countries require client-level enablement. 

  To request a specific country, click Request Country Availability under any of the following:
  1. Place an Order → One-Time Order / Smart Order → Branded Card
  2. Brand Catalog
  3. Sample Choice Card redemption page (send yourself a sample here)

  

• Personalization errors: Ensure the uploaded file includes the fields referenced by your tokens.

• Invalid recipients:

  • Remove special characters in name fields (e.g., commas, periods, question marks).

  • Remove numbers from name fields.

  • Correct malformed email addresses (e.g., fix “,com” to “.com”).