You can translate each recipient's reward message into their preferred language, so the subject line and message they receive are in the language they read best.
Translating a message
In the Message & Template step of your order, click AI Translation to select up to 5 languages at once. Click Translate to translate the subject line and message into each selected language, review the results, and click Save to add them to your order.
Tip: Translations are limited to 20 per customer per day.
Available Languages
| Chinese (Simplified) | Dutch | French | German | Italian |
| Japanese | Malay | Polish | Portuguese (Brazil) | Portuguese (Portugal) |
| Sinhala | Spanish | Swedish | Turkish | Vietnamese |
Setting a language per recipient
You can assign a translation language to recipients in two ways:
- When adding recipients via spreadsheet, include their translation language in the upload.
- After adding recipients, open Edit → Translation to set or change a recipient's language individually.
If a recipient doesn't have a language set, a Translate now prompt appears — click it to translate for that recipient the same way you would from the Message & Template step.
Reviewing before you send
In the Payment or Save step, you can review the subject line, message, and number of recipients configured. The Original message shown is the default English version. By hovering over the translation, you can use the preview section to view what the recipient will receive.
What recipients see
On the Choice Card and Branded Card shopping pages, recipients see their reward in the language you set for them. Even without a language set, recipients can change the display language from a dropdown at the top of the page.