Payout Options on Giftronaut, which let a recipient take the reward as cash through services such as PayPal and Venmo, are the one product type that carries a redemption fee. They can be offered in two ways:
- Giftronaut Choice Card – Add Payout Options alongside the available gift cards.
- Branded Gift Cards – Send a Payout Option directly as the reward.
The Giftronaut Payout Option redemption fee is 4% with a minimum of $0.25 per recipient when the sender covers it, and 6% with a minimum of $1 per recipient when the recipient covers it. When creating your order, you’ll choose whether you or the recipient covers that fee.
Payout Options with the Giftronaut Choice Card
When sending a Choice Card, you can optionally enable Payout Options.
Recipients can then choose between:
- Standard Gift cards
- Payout Options (such as PayPal or Venmo)
If you cover the fee
When a Giftronaut sender enables Payout Options on a Choice Card and covers the fee, the fee is charged for every recipient in the order, including recipients who end up redeeming a regular gift card instead.
This is because recipients are free to choose any available redemption option, including Payout Options. The fee is charged upfront to cover that flexibility.
Recipients always receive the full reward amount, regardless of what they redeem.
By default, recipients cover any applicable Payout Option fees. To enable the “Sender Covers” option for your account, contact support@giftronaut.com
If the recipient covers the fee
No fee is charged when you place the order.
If a recipient chooses a Payout Option, the redemption fee is deducted from their reward.
If they choose a regular gift card instead, no fee applies, and they redeem the full reward amount.
Sending Payout Options Directly
You can also send a Payout Option directly from the Branded Gift Cards section.
Since every recipient receives a Payout Option, the redemption fee always applies.
If you cover the fee
The redemption fee is added to your order total.
Recipients receive the full reward amount.
If the recipient covers the fee
The redemption fee is deducted from the reward.
Recipients receive the reward amount minus the applicable fee.
Frequently Asked Questions
Why am I paying the fee for recipients who don't choose cash?
When you send a Giftronaut Choice Card, recipients are free to choose any available redemption option. Because Giftronaut can't know what they'll choose when you place the order, the redemption fee is charged upfront for every recipient if Payout Options are enabled.
Do gift cards have redemption fees?
No. Standard gift cards and prepaid cards on Giftronaut carry no redemption fee unless the issuing brand's own terms state otherwise.
Can I disable Payout Options?
Yes. If you don't want recipients to redeem rewards as cash, simply leave Payout Options disabled when sending a Choice Card.
Can I send only Payout Options?
Yes. You can send a Payout Option directly from the Branded Gift Cards tab.