With the Giftronaut Refund Option, you can reclaim up to 50% of the value of unredeemed gift cards so you can repurpose those funds for future use. The refund rate depends on the redemption window you choose — 30, 60, or 90 days.
This setting is applied per order and is designed to protect your budget on time-bound or response-dependent campaigns.
What it does
Reclaims up to 50% of any unredeemed gift card value back to your Giftronaut's balance — the shorter the redemption window, the higher the refund rate.
Lets you shorten the redemption window for recipients from the default 180 days to 30, 60, or 90 days for the order.
Enables recipient-level redemption status tracking.
When to use it
Tight deadlines: Research studies, event follow-ups, or limited-time incentives.
Expected non-responses: Programs where a portion of recipients may not act, and you want budget protection.
How it works
By default, Giftronaut gift cards have a 180-day redemption period with no refund.
If you enable the Refund Option for an order, you choose the redemption period — 30, 60, or 90 days — and the corresponding refund rate: 50%, 40%, or 30%. Shorter windows carry higher refund rates.
Once a recipient redeems a Giftronaut Choice Card into a specific brand, that brand’s own terms apply (many brands do not expire, but always follow the brand’s terms).
Important details and limitations
Eligibility: Only the unredeemed portion is eligible for reclamation. Cards already redeemed (fully or partially) are not eligible.
Timing: Reclamation occurs automatically after the selected redemption window (30, 60, or 90 days) closes for that order.
Scope: The Refund Option is applied at the order level and cannot be retroactively applied once the order is sent.
Recipient experience: Recipients will see the selected redemption deadline (30, 60, or 90 days) on their redemption email for orders with the Refund Option enabled.
How to enable it
When placing your order, locate the Giftronaut Refund Option cards when you schedule your order and select a 30, 60, or 90-day option.
Review the order summary (you will see the selected redemption window and refund rate noted) and click Confirm.
How to track reclaimed funds
Go to Order Management → Order History, click on the order, and review per-recipient redemption status.
After the selected redemption window closes, reclaimed amounts are automatically added to your available balance.
For tracking, view the Account Balance tab and export a CSV if needed. To view only reclaim entries, use the Status filter and select Refund.
FAQs
Can I enable the Refund Option after the order is sent?
No. It must be enabled before sending the order.
Will recipients be reminded before the redemption deadline?
Giftronaut does not send reminder emails. You can schedule reminders through your own outreach or program workflow.