The Giftronaut Refund Option returns up to 50% of the value of unredeemed rewards to the sender's balance, and the rate depends on the redemption window chosen for that order.
This setting is applied per order and is designed to protect your budget on time-bound or response-dependent campaigns.
What it does
Reclaims up to 50% of any unredeemed gift card value back to your Giftronaut's balance — the shorter the redemption window, the higher the refund rate.
Lets you shorten the redemption window for recipients from the default 180 days to 30, 60, or 90 days for the order.
Enables recipient-level redemption status tracking.
When to use it
Tight deadlines: Research studies, event follow-ups, or limited-time incentives.
Expected non-responses: Programs where a portion of recipients may not act, and you want budget protection.
How it works
On Giftronaut the Refund Option pays back 50% for a 30 day redemption window, 40% for 60 days, and 30% for 90 days, compared to a default window of 180 days with no refund.
Once a recipient redeems a Giftronaut Choice Card into a specific brand, that brand’s own terms apply (many brands do not expire, but always follow the brand’s terms).
Important details and limitations
Eligibility: Only fully unredeemed rewards are eligible for reclamation. Once a reward has been redeemed, even partially, it cannot be reclaimed through the Refund Option.
Timing: Reclamation occurs automatically after the selected redemption window (30, 60, or 90 days) closes for that order.
Selection: The Refund Option must be selected when placing an order. It cannot be added or applied retroactively after the order has been sent.
Recipient experience: When the Refund Option is enabled, the recipient’s redemption deadline is shortened from the standard 180 days to the selected 30-, 60-, or 90-day window. This deadline is shown in the recipient’s reward email.
How to enable it
When placing your order, locate the Giftronaut Refund Option cards when you schedule your order and select a 30, 60, or 90-day option.
Review the order summary (you will see the selected redemption window and refund rate noted) and click Confirm.
How to track reclaimed funds
Go to Order Management → Order History, click on the order, and review per-recipient redemption status.
Funds reclaimed through the Refund Option are automatically added to the available balance when the selected refund window closes. They appear in the Account Balance tab under the Refund status filter.
For tracking, view the Account Balance tab and export a CSV if needed.
FAQs
Can I enable the Refund Option after the order is sent?
No. It must be enabled before sending the order.
Will recipients be reminded before the redemption deadline?
Giftronaut does not send reminder emails. You can schedule reminders through your own outreach or program workflow.