Redeeming your Visa virtual card takes just a few minutes. Follow the steps below, then use the card online or by adding it to your mobile wallet for in-store purchases.
How to redeem
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Open your reward email
Click Redeem Your Gift Card. You will land on a summary page showing your reward details.
- Copy the Claim Code shown on this page.
- Click Checkout to continue.
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Enter your Claim Code
On the redemption page, paste the code into the challenge token field.
- If you forgot to copy it, use your browser's Back button to return and copy it.
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Access your card
After verification, your virtual Visa details will appear (16-digit card number, expiration date, CVV). Your card is now active.
How to use your card
Online purchases
- At checkout, choose Credit/Debit Card and enter the card number, expiry, and CVV.
- If a billing address is required, enter your own address.
In-store purchases (via mobile wallet)
Add the virtual card to Apple Pay, Google Pay, or Samsung Pay:
- Open your mobile wallet app.
- Add a new card and choose Enter details manually.
- Input the card number, expiry, and CVV.
- Complete any required verification (e.g., email one-time code).
- Tap to pay wherever contactless payments are accepted.
Important limitations and best practices
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Country use:
- US Virtual Visa: usable only within the United States (including DC).
- Canada Virtual Visa: usable only within Canada.
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Non-reloadable & expiration:
- The card is single-load and cannot be reloaded.
- It expires 6 months from issuance or when the balance reaches $0, whichever comes first. Please use it promptly.
- Stay within balance: Purchases (including tax, fees, shipping, tips, or holds) must be at or below your available balance, or the transaction will decline.
- No VPN: Do not use a VPN when activating or making purchases; it can trigger fraud checks and cause declines.
- Commonly not supported: ATM withdrawals, cash back at point of sale, cash advances, recurring/subscription billing, offline or manual-imprint transactions, and some high-risk merchant categories.
- Gratuity/tolerance holds: Restaurants and similar merchants may pre-authorize up to ~20% more to cover tips. Ensure your balance can cover this temporary hold.
FAQs
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Is it a physical or digital card?
Digital only. Add it to Apple Pay or Google Pay for in-store use.
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Can I use it internationally?
No. US cards work only in the US; Canadian cards only in Canada.
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What currency is it in?
US card: USD. Canadian card: CAD.
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Is the card reloadable?
No. It is single-load. When the balance is spent, the card closes.
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How do I add it to my mobile wallet?
Enter the card number, expiry, CVV manually in Apple Wallet/Google Pay. You may be asked for your email to receive a verification code.
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Where can I find my card again later?
Return to the original reward email and follow the link to view your card details again.
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Could anyone have used my card before me?
No. A Giftronaut prepaid card number and PIN are generated at the moment the recipient clicks the redemption link, so the card cannot have been used by anyone before that point.
Troubleshooting declines
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Insufficient balance:
Check your remaining balance and include tax/shipping/tip in your estimate. Reduce the amount or split payment with another card if the merchant allows.
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Using the wrong country:
Ensure you are using a US card in the US or a Canadian card in Canada.
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VPN or network issues:
Turn off VPN and retry on a standard connection.
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Wallet not verified:
Complete any wallet verification (email/SMS code) before tapping to pay.
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Merchant/terminal restrictions:
Some terminals or categories may not accept prepaid/virtual cards. Try online checkout or another merchant.
If issues persist, please contact Visa's 24/7 cardholder support team at 1-833-634-3155 for help with activation, balance, or usage issues.